Below are answers to some of the questions we are most often asked.
We offer test drives seven days a week on all vehicles on display. Simply ask a member of the team to arrange one for you. Just remember to bring your driving licence with you when you take the test drive for identification purposes. Click here to request a test drive.
We are happy to accept all types of part-exchanges. Bring your vehicle in for a no-obligation valuation.
If your V5 registration document/certificate (or the new keeper supplement) has been lost, stolen or destroyed, you will need to purchase a replacement from DVLA at a cost of £25. You can either complete a Vehicle Registration Certificate V5C Application Form (V62). The V62 Form is available from Post Office branches or can be downloaded by visiting this link.
If you have already registered as the vehicle keeper on the DVLA computer and there are no changes to your personal or vehicle details, you can apply for a duplicate by calling 0300 790 6802 using a debit/credit card for payment.
Every car undergoes a comprehensive pre-delivery inspection prior to going on sale. Our Mercedes-Benz trained technicians check all Approved Used vehicles inside and out before you commit to buying.
If paying in full:
Acceptable methods of payment are as follows:-
If you are financing your vehicle (Hire Purchase or Personal Contract Purchase):
Mercedes-Benz Retail Group complete checks to ensure no outstanding finance charges, stolen vehicles, or insurance write offs. All mileage checks independently carried out/verified by Experian, HPI or The National Mileage Register.
All our Approved Used Mercedes-Benz vehicles come with one year unlimited mileage warranty. This includes 12 months' comprehensive unlimited mileage guarantee, including up to £50 per day (incl. VAT) towards a replacement vehicle during repairs.
Please contact Mercedes-Benz Financial Services:
0370 847 0700
In the event that you remain unsatisfied, you can ask the Financial Ombudsman Service to review your complaint. If you would like more information, we can provide you with a leaflet or you can make contact with the Financial Ombudsman Service by writing to:
South Quay Plaza
183 Marsh Wall
0845 080 1800
Any excess mileage charges are dependent on vehicle type and can be found on your contract under ‘default charges’.
Yes, you may over pay at any time subject to agreement type - please contact Mercedes-Benz Financial services for more information:
0370 847 0700
For policies sold between 2008 and March 2014 please contact MAPFRE Asistencia on 0330 400 1663 or write to them Abraxas Insurance Administration Services Limited, One Victoria Street, Bristol Bridge, Bristol, BS1 6AA.
For policies sold from March 2014 and onwards please contact AutoProtect on 0127 945 6507 or write to them AutoProtect (MBI) Limited of Warwick House, Roydon Road, Harlow, Essex, CM19 5DY.
You may transfer at any time, any remaining period of insurance on the policy due to a change of vehicle. There is an administration fee of £35, subject to the replacement vehicle purchase price not exceeding the current pricing band of the original vehicle. You must contact the administrator within 7 days of the replacement vehicle. Please contact us on 01279 456 500.
This will ensure that your vehicle receives the best possible service, allowing our dealership to conduct a health check in order to advise you if any items are worn or require replacing. In the event of a warranty claim, lack of servicing may prejudice your cover.
Your local retailer has the latest approved service schedules and can provide you with a breakdown of the work required together with a quote to carry out the service. Alternatively you can visit our online booking tool, click here.
If you would like to purchase GenuineParts or accessories, please contact your nearest Mercedes-Benz dealership and ask to speak to the After Sales department. For more information about Mercedes-Benz GenuineParts, please click here.
The fuel consumption figures quoted in our product brochures are obtained using Government approved methods in controlled conditions. It is for that reason that all pricing and specification booklets will have a disclaimer which states that the results do not express or imply any guarantee of the fuel consumption of a particular car. We must also take into account that there are inevitable differences between individual cars of the same model along with driving style, road conditions, weight of the vehicle, use of air conditioning etc.
You may find this website from the Department for Transport interesting, including their tips for saving fuel - click here.