Mercedes-Benz Roadside Assistance

Mercedes-Benz Roadside Assistance is designed to give you complete peace of mind on the road, 365 days a year.

Our 24 hour phone line is always open to assist you when you need help to recover your vehicle whether you are at home or abroad.

There are 3 types of cover depending on when your car was first registered.


Period of cover (from initial registration)
Valid registration dates (initial registration)


Subsequent conditional cover - Technical Breakdown & Minor Mishaps

Mobilo4 years

Vehicles registered from 1 April 2008

Once the vehicle reaches its 5th year, Mobilo is renewed each time a scheduled service is carried out by a Mercedes-Benz Official Workshop and remains valid until the next service is due, for a maximum of 30 years. If a service is carried out by an independent garage, Mobilo can be reinstated following a service by a Mercedes-Benz Official Workshop.
MobiloLife2 years

Vehicles registered between 1 January 2004 - 31 March 2008

Once the vehicle reaches its 3rd year cover, MobiloLife will be automatically renewed once a scheduled service has been completed by a Mercedes-Benz Official Workshop and remains valid until the next service is due. This is valid for a maximum of 30 years. If a service is carried out by an independent garage, Mobilo can be reinstated following a service by a Mercedes-Benz Official Workshop. Minor Mishaps are only covered on vehicles registered in the UK within the specified dates.

Old MobiloLife


4 years

Vehicles registered between 24 October 1998 - 31 December 2003

Once the vehicle reaches its 5th year, a service must be carried out under manufacture guidelines at a Mercedes-Benz Official Workshop. When complete the vehicle will preserve cover for a maximum of 30 years. However, cover cannot be reinstated if after the 4 th year the vehicle in question has missed a service or a service has been completed outside the Mercedes-Benz Group. Due to changes in the Old MobiloLife cover, after the 4 years initial registration it will not be possible to extend cover for Minor Mishaps.

How to benefit from Roadside Assistance

For assistance in the UK, please call 00800 1 777 7777. If calling from abroad or if you have connection problems dialling the number from your mobile phone, please call +44-207 975 7077.

For assistance in the Republic of Ireland, please call either of the following numbers:

  • National 00800 1 777 7777
  • International +353 1-6 05 03 77

You will be asked to provide information including:

  • Personal details, location and contact details
  • Vehicle mileage, model and registration number
  • Vehicle symptons or fault description

This will help our Customer Assistance Centre decide whether the vehicle can be safely driven to the nearest Mercedes-Benz Retailer, needs to be booked in for a workshop repair at a later date, or requires roadside assistance. Excludes Vaneo and Viano registered before 1 January 2012.