Mercedes-Benz Mobilo is valid on vehicles registered after 1 April 2008.
Mercedes-Benz Mobilo is our way of keeping you moving. Mercedes-Benz Mobilo combines breakdown cover and roadside assistance in one convenient package.
Your Mercedes-Benz is covered by Mobilo if it was registered on or after 1 April 2008. Your car is covered for four years from the date of registration.
Extend your technical breakdown and minor mishap coverage by getting your car serviced at a Mercedes-Benz Retailer. You can extend this coverage by up to 30 years, by staying up to date with our Recommended Service* at one of our Retailers.
If you can't drive your Mercedes-Benz due to a breakdown or a minor mishap, we and our partners are here to help. If the required repair is a minor one, and can be completed at the roadside, Mercedes-Benz will cover the cost of labour and small parts. This excludes the cost of batteries (unless within the warranty period) / tyres / keys / fluids.
If roadside assistance is not enough to get you moving again, Mercedes-Benz will organise and cover the cost of towing your vehicle to the local Mercedes-Benz Retailer.
If you need a car while your vehicle is being repaired, Mercedes-Benz will arrange a replacement vehicle for the duration of the repair, for a maximum of 3 working days, and will cover the cost of this.
This is subject to standard market conditions and you will need to satisfy the requirements of an external rental company. Costs for fuel, fines, and additional services will not be covered. You will be required to produce your full driving licence and credit card details for security reasons. The type and model of the replacement vehicle depends on availability.
If your car cannot be repaired on the same day, but you wish to remain in the area to wait for your vehicle to be repaired, Mercedes-Benz will provide hotel accommodation for you and your passengers on a bed and breakfast basis. Mercedes-Benz will cover the cost (room charge including breakfast only) for up to 3 working nights.
If you continue your journey by plane or train, Mercedes-Benz will reimburse you and your passengers for these costs up to a maximum value of £350 per person. These costs can also include travel for the driver to return and collect the vehicle if the breakdown occurs outside your country of residence. This benefit is provided as an alternative to a replacement vehicle.
If required, Mercedes-Benz will reimburse the cost of a taxi up to £55 for you to continue your journey.
If your breakdown occurs outside of your local area, and your Mercedes-Benz is not back on the road within three working days, Mercedes-Benz will cover the cost of delivering your vehicle to your local Mercedes-Benz Retailer, once the repair is complete. The time needed to transfer your vehicle may vary depending on distance and location.
In the event of an accident or vandalism, we will help you, if necessary, organise the scrapping of your vehicle. If the accident or vandalism occurs while you are abroad, we will help you obtain legal aid and a translator.
* For further information on the European countries covered please contact the Customer Assistance Centre on 00800 1 777 7777.
^ A Mercedes-Benz Recommended Service includes both Routine Maintenance and Additional Items to ensure your car operates to an optimum level. By de-selecting any Additional Items you are no longer following the Manufacturer's Recommended Service Schedule and you will lose your Roadside Assistance cover.