Mercedes me - Anytime, anywhere.

Discover the digital world of Mercedes-Benz. With a range of innovative online services available to experience via mobile, tablet or PC, Mercedes me keeps you in touch with your vehicle. Enjoy exciting features and services with the highest standards of care. Easily accessible and with direct access to your vehicle at your fingertips.


Download the Mercedes me App on Apple Store, Android Play Store, or register through the Mercedes me Portal.


Register with Mercedes me


Mercedes me

Mobility is about far more than just movement. With Mercedes me, you open up a world of digital services that connects you with your Mercedes-Benz at all times, making your everyday life that little bit easier.

Mercedes me adapter

If you have an older Mercedes-Benz without connected functionality that was built after 2002, you can still enjoy the experience of connected features through the Mercedes me Adapter. Supported on both iOS and Android, the device allows you to connect your car to all of the Mercedes me Adapter features using your smartphone.



Mercedes me Connect

View the status of your mileage, tyre pressure or fuel level of your Mercedes-Benz any time. Easily locate where your Mercedes-Benz is parked among a range of other highly useful features.




Standard service

Takes the strain out of various service and safety aspects of motoring.


Emergency call

Convenient and time-saving when you need it most. Information of the vehicle’s location and condition are immediately sent to the emergency response team when airbags are deployed so that the necessary rescue measures can be initiated as quickly as possible.


Accident recovery and breakdown management

If you were to breakdown or be involved in an accident, support will never be too far away. A call to the Customer Assistance Centre is placed automatically so you don’t have to worry.

Telediagnostics

We look after your Mercedes-Benz and you. Components of your Mercedes-Benz are monitored to detect wear. This information is then received by our After Sales Team, who will contact you when necessary.

Maintenance Management

Notifies when your vehicle is due a service. Our After Sales Team will call to arrange a convenient time and flexible options for you.


Parking time assist

The driver can set a reminder as to when their parking ticket expires. Now that’s peace of mind.


Get in touch today.

Marketing communications

To receive marketing communications regarding products, services and special offers of the Mercedes-Benz brand or the smart brand, general news regarding Hedin Automotive London Ltd and its retailers, please tick the box(es) below.

By ticking the box(es) you consent to Hedin Automotive London Limited and Mercedes Benz UK using your personal details to contact you via your chosen method(s) for marketing purposes.
For further information regarding how we and Mercedes Benz UK will use your personal data including contacting you with marketing communications, please see our Privacy Policy below.

You can amend or withdraw your consent at any time by contacting us as detailed in the Privacy Policy.

Privacy & Terms

OUR PRIVACY POLICY IN BRIEF

Here at Hedin Mobility Group (”Hedin Mobility Group”, ”we”, ”our” and ”us”), we care about how your personal data is processed. Below is a brief summary of how we process your personal data as well as of your rights in relation to our processing of your data. You can read our integrity policy in full at https://hedinmobilitygroup.com/sv-se.

The companies within Hedin Mobility Group which you interact with are individually responsible for processing your personal data. For example, the company with which you enter into a contract when you purchase a vehicle is responsible for your personal data relating to your purchase.

In summary - When and why do we process your personal data?

When we make contact (such as by email, telephone, online chat or social media):

  • to communicate with you when you have initiated contact with us, and
  • to contact you regarding offers, to invite you to events or to give you a price quote for your vehicle at your request.
When you give your consent by visiting our homepage:

  • to analyse how our website is used using a Google and Hotjar analysis tool as well as showing you tailored offers on other pages you visit using Google and Meta marketing services.
When you buy, lease or hire a vehicle or purchase a vehicle service or vehicle accessories from us or one of our dealers or when you make an online purchase:

  • to complete your purchase, hire or lease,
  • to communicate with you in connection with your order, e.g. send an order confirmation and follow up about your purchase after completion and send marketing materials to you,
  • to remind you about items you have left in your basket online,
  • to help you with any customer service cases or handle any guarantee, claim or right of withdrawal cases,
  • to handle your customer account if you have chosen to create one, and to fulfil our legal obligations, e.g. storing information for accounting purposes.
When you subscribe to our newsletter:

  • to send the newsletter with offers and information,
  • to improve and develop our newsletter, and
  • to ensure that you don’t receive marketing from us if you have opted out.
When you represent one of our dealers, suppliers or partners or a potential member of one of these groups:

  • to communicate with you as well
  • as to conclude and fulfil agreements with the companies you represent.
When you participate in one of our events:

  • to process your application to the event, implement the event and follow up on your participation and our contact, and
  • to take photographs during our event as well as promote other events using photographs in which you may appear.
We share your personal data with other parties, including companies within the Hedin Mobility Group, our dealers, general agents and vehicle manufacturers as well as IT suppliers. Your personal data will be shared outside the UK via our use of certain IT suppliers as well as your use of our website where you consent to our use of Google, Meta and Hotjar.

Your rights

Your rights in brief:

  • The right to complain to the UK Information Commissioner’s Office
  • The right to withdraw consent
  • The right of access
  • The right to object
  • The right to erasure
  • The right to data portability
  • The right to rectification and
  • The right to restrict processing
Contact

If you have any questions regarding our processing of your personal data or if you wish to exercise any of your rights, please contact us by email datacompliance@hedinautomotive.co.uk

If you wish only to withdraw consent to receiving marketing communications, please contact us by email: unsubscribe@hedinautomotive.co.uk