Mercedes me. Anytime, anywhere.

Created for your convenience, Mercedes me is a complete suite of online services available on your mobile, tablet or PC. Designed to enhance your overall Mercedes-Benz experience, Mercedes me brings you the highest standards of care and support to integrate effortlessly with your lifestyle.

Mercedes me connect

With Mercedes me connect, you have our support in all aspects of your vehicle’s life. The Mercedes me app can be downloaded for free to your smartphone from play.google.com/store or itunes.apple.com

Standard service

This includes a number of key automatic features:

  • Emergency call - Convenient and time-saving when you need it most. The vehicle’s location and status are automatically sent to the emergency response team when airbags are deployed
  • Accident and breakdown management - Similarly, should your car break down, or be involved in an accident, a call to the Customer Assistance Centre is placed automatically. Support will never be too far away
  • Telediagnostics - Components of your Mercedes-Benz are monitored to detect wear. This information is then sent to one of our dealerships and a member of our After Sales Team will contact you when necessary. One less thing for you to worry about
  • Maintenance Management - Alerts our After Sales Team when your vehicle is due a service, so they can call and arrange it with you
  • Parking time assist - The driver can set a reminder as to when their parking ticket expires. Now that’s peace of mind

Remote Online Portal

Control your Mercedes-Benz from your smartphone. You can change your settings or view your vehicle’s information from the comfort of your home, or anywhere else for that matter.

Remote Online includes all benefits of the Standard service plus the following:

  • Trip information - This displays all useful information such as fuel level, range and average consumption about, every time your car is used
  • Parked vehicle locator - Helps you remember where your car is parked by displaying its location on a map. No more worrying about parking in unfamiliar settings
  • Vehicle tracker - Remote Online allows you to track your vehicle should you need to
  • Maintenance - You can view the current condition of key elements, like tyre pressure and coolant level, from your couch
  • Geo-fencing - We will let you know when your vehicle has been moved outside a set location. Security taken a step further
  • Remote door unlock - Ever forgotten whether you locked your car or not? Now you can check its status
  • Remote Park Pilot* - Park your Mercedes-Benz from outside your vehicle via your smartphone. The vehicle uses sensors, steering and braking automatically to park your car in tight and tricky parking spaces

Mercedes me assist

Ensuring your satisfaction, every time.
Mercedes me assist gives you fast, easy access to all of the After Sales help and support you need. This service allows you to book your vehicle in for a service at Mercedes-Benz Retail Group, access your service reports anytime with Digital Service Reports and have peace of mind knowing that only GenuineParts are used by our manufacturer trained technicians. You can even use it to access 24-hour Roadside Assistance anywhere in Europe.

Mercedes me finance

Mercedes me finance allows you to manage your Mercedes-Benz finance agreement online 24 hours a day, 7 days a week. You have the ability to view your Mercedes-Benz finance and leasing agreements, keep track of your payments and update your contact and payment details from the comfort of your home.

The Mercedes me connect product line-up: