Mercedes-Benz Roadside Assistance is designed to give you complete peace of mind on the road, 365 days a year.
Our 24 hour phone line is always open to assist you when you need help to recover your vehicle whether you are at home or abroad.
There are 3 types of cover depending on when your car was first registered.
Mercedes-Benz Retail Group offers dedicated comprehensive breakdown and accident cover, with additional plus a revolutionary new vehicle safety system. Here to support you 24 hours a day – 365 days a year, we are just a phone call away to assisting you on the roadside.
Comprehensive Roadside Assistance is complimentary for 3 years with any new Mercedes-Benz or 1 year with all Approved Used cars.
Cover is also available for customers with cars registered from 24 October 1998* and is automatically activated/renewed on completion of a service by a Mercedes-Benz Retailer.
Technical breakdown¹ - If you can't start your car or carry on your journey because of technical, safety, or legal reasons, we will come to you to get you up and running.
Minor mishap² - If you suffer from a your car is unable to start due to a small problem, such as losing your keys, an empty tank or a puncture, we can get your vehicle fixed up quickly
Vandalism/Attempted theft – If your journey is impeded for safety, technical or legal reasons after vandalism or an attempted theft, we are here to help
Accident assistance - No matter whose fault an accident is, we'll be by your side to help you get back on the road afterwards.
*Originally first registered in the UK.
¹Cars registered between 24/10/98 – 31/03/08 are covered for technical breakdown only. ²All cars registered after 01/04/08 are covered for minor mishap, accident assistance and vandalism/attempted theft.
Help anytime, anywhere
Our London teams are here across the UK and Europe to support you 24 hours a day – 365 days a year
Cover by vehicle
You can always transfer cover to new owners.
If your Mercedes-Benz needs repairing we will provide you with a replacement car for up to three working days
Mercedes-Benz London prioritises the repair of any car recovered to a retailer
We will come to you, even if your Mercedes-Benz has an issue on your driveway.
Choice of recovery destination
If we recover your vehicle, we will arrange for your car to be taken to your chosen Mercedes-Benz London dealership.
Our technicians use their expertise, official diagnostic equipment and Mercedes-Benz GenuineParts to increase the chance of a roadside repair.
Vehicle Health Check
All vehicles that visit our Mercedes-Benz London Workshops receive a complimentary vehicle health check to identify any other issues that may require attention.