Each year, JD
Power releases its Customer Service Index Study that investigates driver
experience with dealerships during the first three years of car ownership. Following
this study, we are extremely proud to have scored the highest score within the
premium brand group this year.
The study asks respondents to rate their satisfaction of service across five key areas. In order of weighting, these are service quality, service initiation, service advisor, vehicle pick-up and service facility. The Mercedes-Benz score in each of these areas was higher than, or equal to, Audi and BMW.
We’ve always prided ourselves in putting our customers first and delivering an exceptional service. For this to be recognised in the JD Power Study is a great achievement.
As this has proven, our relationship with customers doesn’t stop as soon as a purchase has been made. This is largely down to our affordable Service Plan programme that breaks down future servicing costs on a pay-monthly scheme:
Whether returning to our dealership for Cosmetic Repairs or a routine service and MOT, our customers are safe in the knowledge that only manufacturer trained technicians use only Mercedes-Benz GenuineParts to get their vehicle back to full health.
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