smart Accident Management

smart Accident Management is your first point of contact should you be involved in an accident. Not only will we arrange recovery and offer on-the-road advice and assistance, but we also remove the stress from a claim by dealing directly with your insurance company on your behalf.

Furthermore, when you use a smart Approved Bodyshop you have the added reassurance of knowing that all work will be carried out to the highest standards of quality and service. Not only do you benefit from quality parts and workmanship, your smart anti-corrosion warranty is never compromised. Should your car require repairs as part of an insurance claim, insist they are carried out by a smart Approved Bodyshop service at Mercedes-Benz Retail Group.

At smart at Mercedes-Benz Retail Group, we offer an Accident Management Programme as well as the following services:

  • smart Repair
  • Dent Removal
  • Vehicle Machine Polish Service
  • Free Estimates
  • StarGard Paint Protection Treatment

By calling our Accident Management number we'll ensure that your car goes to a smart Approved Bodyshop, guaranteeing that it receives the specialist and technical expertise that it needs and deserves. You can be sure that your smart is returned to its pre-accident condition using the finest parts and without compromising its safety or integrity. Your smart is a technologically advanced and complex machine, so why leave anything to chance?

Terms and Conditions

If we consider you were not at fault for the accident and there is an identifiable insured third party, give us a call and we will:

  • Recover your damaged vehicle to a smart Approved Bodyshop if it is not legally driveable
  • Oversee the management of the repairs
  • Arrange the only estimate you need to proceed with the repairs
  • Depending on your own vehicle, provide a replacement vehicle on a "like for like" or "category equivalent" basis while yours is being repaired
  • Manage the communication with the various parties in the claim, including insurance companies, third parties, witnesses etc.
  • Help you claim any "uninsured losses" – these might include an insurance policy excess, hire charges, loss of earnings etc.

Even if you do not qualify for the non-fault service, give us a call after the accident and subject to terms, we may be able to liaise with your nearest smart Approved Bodyshop to get your smart back to its pre-accident condition.