smart road assistance.

Keep you moving.

smart road assistance gives you the reassurance you need should your smart encounter an accident, breakdown, minor mishap, or vandalism. If your smart encounters any problems, smart road assistance ensures to get you back on your smart adventure. Quality customer assistance, on-the-spot repairs, replacement car and hotel accommodation are just some of the benefits we offer.

​All smarts registered* on or after 1 November 2014, will benefit from smart road assistance for three years. After this time, your smart road assistance will be automatically renewed for a year every time your smart goes in for an official smart service for up to 30 years.

smart road assistance benefits.

Assistance wherever you are.
It doesn’t matter if you’ve broken down at home or on a European roadside, we will assist you and get you and your smart back on track. 

Hotel accommodation.
For up to three working days, we will cover the cost of your bed and breakfast accommodation so you and your passengers can rest up locally, whilst we repair your smart.

On-the-spot repairs.
Don’t worry if it is late at night or you are on your way to work. If you have a minor repair that can be completed at the roadside, we will cover the cost of labour and parts, getting you back on your way. This excludes batteries (unless covered by warranty) keys, tyres and fluids.

Vehicle repatriation.
If you are a long way from home and we can’t complete the repair within three working days, we will ensure your smart is taken care of at your local smart Retailer; for your convenience.

If your smart has difficulty getting on the move, smart road assistance will organise and cover the cost of towing your car to your local smart Retailer. If you are far from home, you can also choose an alternative smart Retailer instead (within a radius of 30 miles of the breakdown location).

Vehicle drop-off.
We want you to rest easy, knowing we are taking care of your smart. If you do breakdown locally, we will cover the cost of the return of your smart back to its rightful home (within a 30 mile radius of the smart Retailer). 

Replacement travel.
Places to go and people to see? We shall make sure we cover the cost of transport, should your smart need extra time for TLC. Whether your journey requires the cost of a taxi, or a return flight home, we will take care of both the driver and passengers; before being reunited with your smart.

Replacement car.
Sometimes repairs can take time so we can guarantee your smart is back to its best. If we can’t get your smart back on the road immediately, we’ll provide you with a replacement car for up to three working days for the duration of your repair.

Customer assistance.
24 hours a day, 365 days a year, smart road assistance has got you and your smart covered. This includes anywhere in the UK or Europe.

Area covered.

smart road assistance can be contacted around the clock and applies in the following European countries^:

smartmove assistance.

smarts registered* before 31 October 2014 are covered by smartmove assistance unconditionally for two years from their original registration date. Cover includes the following:

Technical breakdown or failure to start at roadside, home or work​.

Loan car.
For the duration of the repair (up to two working days​).

Assistance benefits.
Benefits such as taxi, transportation costs and hotel.

Contact us.

In order for us to assist you as soon as possible, please have the following information available:

  • Personal details
  • Contact telephone
  • Vehicle model and registration number
  • Date of first registration
  • Current vehicle location
  • Description of vehicle fault

This will allow our Customer Assistance Centre to decide which of the following relates to your vehicle:

  • Requires assistance at the location
  • Can be driven to your nearest smart
  • Retailer, or,Needs to be booked in for a workshop visit

Please call 00800 2 777 77777 from within the UK.
Please call 00353 16 058 449 if you are in the Republic of Ireland.
Please call 0044 207 975 7079 if you are calling from outside the UK (International).

*First registered in the UK
^smart roadside assistance does not apply to the listed countries’ overseas territories nor outside Europe.