Daimler AG is continuously monitoring the spread of the COVID-19 in order to be able to react to the dynamically changing situation at any time and to adapt our measures accordingly.
The health and safety of our customers, employees and business partners is our top priority and these measures are constantly updated, guided by current alerts and information from the World Health Organization (WHO).
Mercedes-Benz Cars UK under the guidance of Daimler AG has a dedicated local team monitoring the UK Government’s national and international guidelines to contain the virus.
Following the Government’s latest announcement, I am writing to let you know that Mercedes-Benz Retail Group has temporarily closed all of our retailers for sales with immediate effect.
To ensure that we are able to keep customers, and particularly key worker vehicles operational at all times, four of our workshops will remain open. They will be able to handle all servicing, repairs, MOTs and breakdowns.
These sites and locations are as follows:
We are aware that some customers currently have cars in our workshops and once the work is complete, we will be in contact to discuss the return of your vehicle to you. We will also be asking you to pay your repair bill online using your Mercedes me account details.
In the unlikely event that you experience a breakdown, Mercedes-Benz offers comprehensive breakdown and accident cover. For immediate assistance contact 00800 1777 7777. From abroad or from a mobile phone, please call +44 (0)20 7975 7077.
If you experience a breakdown and are able to have the following details to hand when you contact us, it will enable us to ensure you are dealt with as quickly and efficiently as possible:
Vehicle details (Registration and VIN/Chassis number)
Symptom description and location of the breakdown
Breakdown support for customers with hearing loss is provided via the following email address email@example.com.
For any other Customer Service issues please email us at firstname.lastname@example.org.
We will still have a Sales Team working remotely who are able to guide you through the process of buying your New or Approved Used car or van. We can do everything from vehicle selection to finance approval. Call us on 020 8232 9335, visit our online showroom or email us at email@example.com.
We thank you for your understanding and continued loyalty and we will keep you updated via this website as and when our operations change in line with government guidance.
We hope you and your families stay safe and well through these unprecedented times and we look forward to welcoming you again soon.
With Kind Regards
Chief Executive Officer
Mercedes-Benz Retail Group