Mercedes-Benz of West Bromley (After Sales)

Units 13-15, Bell Green Retail Park, Sydenham, London, SE26 4PR United Kingdom
Dealership open until 18:30 tonight
Main Switchboard: 0208 663 9800
Accident Support: 08451 244 867
Roadside Assistance: 00800 1777 7777


Our dedicated Mercedes-Benz of West Bromley After Sales location is situated in Sydenham's Bell Green Retail Park, just a few minutes from the A21 in South London. We have a team of experienced manufacturer-trained technicians ready to maintain and restore your car to the highest standards.

The team at Mercedes-Benz of West Bromley are on hand to service your cherished vehicle when it needs attention, protecting your warranty by using only Genuine OEM Mercedes-Benz Parts and protecting your car's resale value by maintaining its full Mercedes-Benz service history. We also offer an extensive range of repair services and MOT testing that you can truly rely on.

Visit our friendly team today to experience our exemplary After Sales services.

Monday - Friday 08:00 - 18:30
Saturday 08:00 - 14:00
Sunday Closed

Make an enquiry

Marketing communications

To receive marketing communications regarding products, services and special offers of the Mercedes-Benz brand or the smart brand, general news regarding Hedin Automotive London Ltd and its retailers, please tick the box(es) below.

By ticking the box(es) you consent to Hedin Automotive London Limited and Mercedes Benz UK using your personal details to contact you via your chosen method(s) for marketing purposes.
For further information regarding how we and Mercedes Benz UK will use your personal data including contacting you with marketing communications, please see our Privacy Policy below.

You can amend or withdraw your consent at any time by contacting us as detailed in the Privacy Policy.

Privacy & Terms

OUR PRIVACY POLICY IN BRIEF

Here at Hedin Mobility Group (”Hedin Mobility Group”, ”we”, ”our” and ”us”), we care about how your personal data is processed. Below is a brief summary of how we process your personal data as well as of your rights in relation to our processing of your data. You can read our integrity policy in full at https://hedinmobilitygroup.com/sv-se.

The companies within Hedin Mobility Group which you interact with are individually responsible for processing your personal data. For example, the company with which you enter into a contract when you purchase a vehicle is responsible for your personal data relating to your purchase.

In summary - When and why do we process your personal data?

When we make contact (such as by email, telephone, online chat or social media):

  • to communicate with you when you have initiated contact with us, and
  • to contact you regarding offers, to invite you to events or to give you a price quote for your vehicle at your request.
When you give your consent by visiting our homepage:

  • to analyse how our website is used using a Google and Hotjar analysis tool as well as showing you tailored offers on other pages you visit using Google and Meta marketing services.
When you buy, lease or hire a vehicle or purchase a vehicle service or vehicle accessories from us or one of our dealers or when you make an online purchase:

  • to complete your purchase, hire or lease,
  • to communicate with you in connection with your order, e.g. send an order confirmation and follow up about your purchase after completion and send marketing materials to you,
  • to remind you about items you have left in your basket online,
  • to help you with any customer service cases or handle any guarantee, claim or right of withdrawal cases,
  • to handle your customer account if you have chosen to create one, and to fulfil our legal obligations, e.g. storing information for accounting purposes.
When you subscribe to our newsletter:

  • to send the newsletter with offers and information,
  • to improve and develop our newsletter, and
  • to ensure that you don’t receive marketing from us if you have opted out.
When you represent one of our dealers, suppliers or partners or a potential member of one of these groups:

  • to communicate with you as well
  • as to conclude and fulfil agreements with the companies you represent.
When you participate in one of our events:

  • to process your application to the event, implement the event and follow up on your participation and our contact, and
  • to take photographs during our event as well as promote other events using photographs in which you may appear.
We share your personal data with other parties, including companies within the Hedin Mobility Group, our dealers, general agents and vehicle manufacturers as well as IT suppliers. Your personal data will be shared outside the UK via our use of certain IT suppliers as well as your use of our website where you consent to our use of Google, Meta and Hotjar.

Your rights

Your rights in brief:

  • The right to complain to the UK Information Commissioner’s Office
  • The right to withdraw consent
  • The right of access
  • The right to object
  • The right to erasure
  • The right to data portability
  • The right to rectification and
  • The right to restrict processing
Contact

If you have any questions regarding our processing of your personal data or if you wish to exercise any of your rights, please contact us by email datacompliance@hedinautomotive.co.uk

If you wish only to withdraw consent to receiving marketing communications, please contact us by email: unsubscribe@hedinautomotive.co.uk

At Mercedes-Benz of West Bromley, our aim is to provide you with excellent customer service. Occasionally, we may fail to meet your expectations as mistakes can happen, and when they do, we will work to put things right as quickly as possible. Click below for our customer services.

Customer Services

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