Mercedes-Benz Roadside Assistance

Mercedes-Benz Roadside Assistance is designed to give you complete peace of mind on the road, 365 days a year.

Our 24 hour phone line is always open to assist you when you need help to recover your vehicle whether you are at home or abroad.

There are 3 types of cover depending on when your car was first registered.

Roadside Assistance & Rescue Assist

Mercedes-Benz Retail Group offers dedicated comprehensive breakdown and accident cover, with additional plus a revolutionary new vehicle safety system. Here to support you 24 hours a day – 365 days a year, we are just a phone call away to assisting you on the roadside.

Comprehensive Roadside Assistance is complimentary for 3 years with any new Mercedes-Benz or 1 year with all Approved Used cars.

Contact information:

If you require immediate assistance contact 00800 1777 7777. From abroad or a mobile phone, please call +44 (0)207 975 7077

Cover is also available for customers with cars registered from 24 October 1998* and is automatically activated/renewed on completion of a service by a Mercedes-Benz Retailer.

Always by your side:

Technical breakdown¹ - If you can't start your car or carry on your journey because of technical, safety, or legal reasons, we will come to you to get you up and running.

Minor mishap² - If you suffer from a your car is unable to start due to a small problem, such as losing your keys, an empty tank or a puncture, we can get your vehicle fixed up quickly

Vandalism/Attempted theft – If your journey is impeded for safety, technical or legal reasons after vandalism or an attempted theft, we are here to help

Accident assistance - No matter whose fault an accident is, we'll be by your side to help you get back on the road afterwards.

*Originally first registered in the UK.

¹Cars registered between 24/10/98 – 31/03/08 are covered for technical breakdown only. ²All cars registered after 01/04/08 are covered for minor mishap, accident assistance and vandalism/attempted theft.


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Help anytime, anywhere

Our London teams are here across the UK and Europe to support you 24 hours a day – 365 days a year

Cover By Vehicle

Cover by vehicle

You can always transfer cover to new owners.

Replacement Vehicle

Replacement vehicle

If your Mercedes-Benz needs repairing we will provide you with a replacement car for up to three working days

Priority Repair

Priority repair

Mercedes-Benz London prioritises the repair of any car recovered to a retailer

Home Assistance

Home assistance

We will come to you, even if your Mercedes-Benz has an issue on your driveway.

Recovery Destination

Choice of recovery destination

If we recover your vehicle, we will arrange for your car to be taken to your chosen Mercedes-Benz London dealership.

Approved Technician

Approved technicians

Our technicians use their expertise, official diagnostic equipment and Mercedes-Benz GenuineParts to increase the chance of a roadside repair.

Vehicle Health Check

Vehicle Health Check

All vehicles that visit our Mercedes-Benz London Workshops receive a complimentary vehicle health check to identify any other issues that may require attention.