Mercedes-Benz offers comprehensive breakdown and accident cover.
For immediate assistance contact 00800 1777 7777.

From abroad or a mobile phone, please call +44 (0)207 975 7077.

Breakdown support for hearing loss customers is provided via the following email address: hls.gbr@cac.mercedes-benz.com

Help us to help you by having the following details to hand:
Vehicle details (Registration and VIN/Chassis number), Owner/company details, symptom description and location of the breakdown.

Roadside Assistance, in partnership with the RAC.

Comprehensive Roadside Assistance comes free-of-charge for 3 years with any new Mercedes-Benz or 1 year with all Approved Used cars.

If you break down, we will send a qualified technician to try and fix the problem at the roadside. If this can’t be done, they will recover your car to your home, or a Mercedes-Benz Retailer.

Cover is also available for customers with cars registered from 24 October 1998* and is automatically activated/renewed on completion of a service by a Mercedes-Benz Retailer.

Technical Breakdown

If you can’t start your car or continue your journey for technical or safety reasons, we’ll come and get you up and running.

Minor Mishap

If you suffer a puncture, lose your keys or run out of petrol, you’re covered

Accident assistance
Regardless of fault, we’ll get your car home or to a Mercedes-Benz Retailer, whichever you prefer.

Vandalism & Theft
If your journey is impeded after vandalism, we’ll be there.

Renewing Your Cover for up to 30 years

To maintain Roadside Assistance cover after the first 3 years, simply service your car at an official Mercedes-Benz Retailer.

You’ll receive a renewal notification to confirm cover has been extended for another 12 months on completion of a full Mercedes-Benz Recommended Service.*

* Including both Routine Maintenance and Additional Items.