Mercedes-Benz offers comprehensive breakdown and accident cover.
For immediate assistance contact 00800 1777 7777.
From abroad or a mobile phone, please call +44 (0)207 975 7077.
Breakdown support for hearing loss customers is provided via the following email address: email@example.com
Help us to help you by having the following details to hand:
Vehicle details (Registration and VIN/Chassis number), Owner/company details, symptom description and location of the breakdown.
Roadside Assistance, in partnership with the RAC.
Comprehensive Roadside Assistance comes free-of-charge for 3 years with any new Mercedes-Benz or 1 year with all Approved Used cars.
If you break down, we will send a qualified technician to try and fix the problem at the roadside. If this can’t be done, they will recover your car to your home, or a Mercedes-Benz Retailer.
Cover is also available for customers with cars registered from 24 October 1998* and is automatically activated/renewed on completion of a service by a Mercedes-Benz Retailer.
If you can’t start your car or continue your journey for technical or safety reasons, we’ll come and get you up and running.
If you suffer a puncture, lose your keys or run out of petrol, you’re covered
Regardless of fault, we’ll get your car home or to a Mercedes-Benz Retailer, whichever you prefer.
Vandalism & Theft
If your journey is impeded after vandalism, we’ll be there.
Renewing Your Cover for up to 30 years
To maintain Roadside Assistance cover after the first 3 years, simply service your car at an official Mercedes-Benz Retailer.
You’ll receive a renewal notification to confirm cover has been extended for another 12 months on completion of a full Mercedes-Benz Recommended Service.*
* Including both Routine Maintenance and Additional Items.