Mercedes-Benz Vans Accident Management

Had an accident? Call: 08451 244 867

We never forget the trust you placed in us when you bought your Mercedes-Benz, so our complimentary Accident Management service is part of our After Sales promise to you. Mercedes-Benz Accident Management provides you with:

  • 24/7 support, every day of the year
  • A Mercedes-Benz replacement vehicle during the repair process for non-fault accidents
  • Assurance that your damaged vehicle will be directed to a Mercedes-Benz Approved Bodyshop using genuine Mercedes-Benz Approved parts and trained technicians
  • Recovery from anywhere in mainland UK to your local Mercedes-Benz Approved Bodyshop
  • Peace of mind that your Mercedes-Benz Warranty will be unaffected
  • Access to professional legal advice for any uninsured loss or compensation queries

Your Mercedes-Benz is in safe hands.

By calling our Accident Management number we'll ensure that your car goes to a Mercedes-Benz Approved Bodyshop guaranteeing that it receives the specialist and technical expertise that it needs and deserves. So you can be sure that your Mercedes-Benz is returned to its pre-accident condition without compromising its safety or integrity. Your Mercedes-Benz is a technologically advanced and complex machine, so why leave anything to chance?

Terms and Conditions:

If you were not at fault for the accident

If we consider you were not at fault for the accident and there is an identifiable insured third party, give us a call and we will:

  • Recover your damaged vehicle to a Mercedes-Benz Approved Bodyshop if it is not legally driveable;
  • Oversee the management of the repairs;
  • Arrange the only estimate you need to proceed with the repairs;
  • Depending on your own vehicle, provide a replacement vehicle on a "like for like" or "category equivalent" basis while yours is being repaired;
  • Manage the communication with the various parties in the claim, including insurance companies, third parties, witnesses etc.;
  • Help you claim any "uninsured losses" – these might include an insurance policy excess, hire charges, loss of earnings etc;

Even if you do not qualify for the non-fault service, give us a call after the accident and subject to the terms below, we may be able to liaise with your nearest Mercedes-Benz Approved Bodyshop to get your Mercedes-Benz back to its pre-accident condition.

Get in touch today.

You’ve already browsed our extensive range of vehicles, so why stop there? Complete the form and take the next step toward purchasing your dream Mercedes-Benz. At Hedin Automotive London Ltd we always aim to provide the best possible service, and contact will be made in 24 hours by one of our friendly Sales Team to discuss moving forward.

As part of the Hedin Mobility Group, Europe’s largest dealership network with almost 40 years’ of experience, we have the privilege of offering a full range of Mercedes-Benz Passenger Cars, Vans and smart to our customers across the UK. Our expertise allows us to deliver the very best service to our customers; something we take great pride in. Our business is dedicated to providing high-quality vehicles and exceptional customer service to motorists in and around the UK and we'll be delighted to discuss your requirements, arrange a test drive for a convenient date and time, and outline our latest offers to help you save on your purchase. Not only that, we can also provide information on our flexible finance packages, which can be tailored to suit your budget.

Our friendly team knows the new Mercedes-Benz vehicle lineup in unrivaled detail, and we can help you choose the perfect model for the right price, comparing trim levels, engine options, and more if necessary. We look forward to hearing from you soon and assisting with your Mercedes-Benz motoring requirements.

Marketing communications

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By ticking the box(es) you consent to Hedin Automotive London Limited and Mercedes Benz UK using your personal details to contact you via your chosen method(s) for marketing purposes.
For further information regarding how we and Mercedes Benz UK will use your personal data including contacting you with marketing communications, please see our Privacy Policy below.

You can amend or withdraw your consent at any time by contacting us as detailed in the Privacy Policy.

Privacy & Terms

OUR PRIVACY POLICY IN BRIEF

Here at Hedin Mobility Group (”Hedin Mobility Group”, ”we”, ”our” and ”us”), we care about how your personal data is processed. Below is a brief summary of how we process your personal data as well as of your rights in relation to our processing of your data. You can read our integrity policy in full at https://hedinmobilitygroup.com/sv-se.

The companies within Hedin Mobility Group which you interact with are individually responsible for processing your personal data. For example, the company with which you enter into a contract when you purchase a vehicle is responsible for your personal data relating to your purchase.

In summary - When and why do we process your personal data?

When we make contact (such as by email, telephone, online chat or social media):

  • to communicate with you when you have initiated contact with us, and
  • to contact you regarding offers, to invite you to events or to give you a price quote for your vehicle at your request.
When you give your consent by visiting our homepage:

  • to analyse how our website is used using a Google and Hotjar analysis tool as well as showing you tailored offers on other pages you visit using Google and Meta marketing services.
When you buy, lease or hire a vehicle or purchase a vehicle service or vehicle accessories from us or one of our dealers or when you make an online purchase:

  • to complete your purchase, hire or lease,
  • to communicate with you in connection with your order, e.g. send an order confirmation and follow up about your purchase after completion and send marketing materials to you,
  • to remind you about items you have left in your basket online,
  • to help you with any customer service cases or handle any guarantee, claim or right of withdrawal cases,
  • to handle your customer account if you have chosen to create one, and to fulfil our legal obligations, e.g. storing information for accounting purposes.
When you subscribe to our newsletter:

  • to send the newsletter with offers and information,
  • to improve and develop our newsletter, and
  • to ensure that you don’t receive marketing from us if you have opted out.
When you represent one of our dealers, suppliers or partners or a potential member of one of these groups:

  • to communicate with you as well
  • as to conclude and fulfil agreements with the companies you represent.
When you participate in one of our events:

  • to process your application to the event, implement the event and follow up on your participation and our contact, and
  • to take photographs during our event as well as promote other events using photographs in which you may appear.
We share your personal data with other parties, including companies within the Hedin Mobility Group, our dealers, general agents and vehicle manufacturers as well as IT suppliers. Your personal data will be shared outside the UK via our use of certain IT suppliers as well as your use of our website where you consent to our use of Google, Meta and Hotjar.

Your rights

Your rights in brief:

  • The right to complain to the UK Information Commissioner’s Office
  • The right to withdraw consent
  • The right of access
  • The right to object
  • The right to erasure
  • The right to data portability
  • The right to rectification and
  • The right to restrict processing
Contact

If you have any questions regarding our processing of your personal data or if you wish to exercise any of your rights, please contact us by email datacompliance@hedinautomotive.co.uk

If you wish only to withdraw consent to receiving marketing communications, please contact us by email: unsubscribe@hedinautomotive.co.uk