GAP Insurance by smart

GAP (Guaranteed Asset Protection) Insurance by smart offers you the opportunity to not incur financial loss, if your smart is written off and is not replaced by the motor insurer. There are two types of GAP Insurance products depending on how you choose to finance your car.

To determine which GAP Insurance product is best for you, your Business Manager will be pleased to assess your needs and will only offer you insurance products that they believe will benefit you.This product is also available for Hire and Reward vehicles. Speak to your Business Manager for further information and policy costs.

What is Combined GAP Insurance by smart?

It offers you the opportunity to not incur financial loss if your smart is written off and is not replaced by the motor insurer; when your motor insurer may only pay out the market value at the time of the loss.

If you have chosen to finance your smart?

Combined GAP Insurance by smart makes up any shortfall between your comprehensive motor insurance settlement offer and the original purchase invoice price, or if greater the shortfall between the finance settlement.

If you purchase your smart as a cash buyer?

Combined GAP Insurance by smart makes up any shortfall between your comprehensive motor insurance settlement offer and the original purchase invoice price.

What is Lease GAP Insurance by smart?

In the event of your smart being written off, our product is designed to protect you against the risk of any shortfall in your lease agreement. Following the comprehensive motor insurance settlement, Lease GAP Insurance by smart will pay the difference between this and the cost to clear your lease agreement and help you start a new one.

How GAP Insurance pays out

Combined GAP Insurance example

If you paid £14,000 for your smart and it is written off and your motor insurance company agree to pay out £10,000. Combined GAP Insurance by smart will pay-out £4,000, making up the shortfall between the price you originally paid.

Lease GAP Insurance example

Your vehicle is written off and your motor insurance company agree to pay out £10,000 but you still owe £14,000 on your lease agreement. Lease GAP Insurance by smart will pay-out £4,000 to clear your lease agreement and help you start a new one.

Product Features

Mercedes-Benz Combined & Lease GAP Insurance

Vehicle Age Cover

Up to 10 years

Dealer Manufacturer Fitted Accessories Cover

£1,500

European Cover (per annum)

90 days

Maximum claims limit

Up to the purchase price on supplementary invoice

Motor Insurance Excess Cover

Up to £250

Road Fund Licence Contribution

Up to £200

Paint Protection/StarGuard Contribution

When detailed on the original supply invoice and part of a valid claim

Policy Transferable*


Cover available for Lease Vehicles


Cover available for Hire & Reward Vehicles#


Cover available for business users


Lease GAP Only

Contribution towards a replacement vehicle under a new contract hire or lease agreement

Up to 3 months rentals to a maximum of £2,500 (including VAT)

* Can be transferred to your new vehicle if you replace your vehicle with one of a similar value. Subject to administration fee. Terms and Conditions apply.

#For Hire and Reward vehicles maximum invoice price = £125,000

Where can I purchase GAP Insurance by smart?

The product can be purchased via a participating smart Retailer. For further information please speak to your Business Manager.


To make a claim

If you purchased your GAP Insurance before the 7th June 2021 the easiest way to make a claim is by using our administrators online claims website:

Online Claims Registration App

Alternatively, you can call our administrators on 01279 456 507 to register your claim over the phone.

They are open 9:00AM – 5:00PM Monday to Friday and Saturday 9:00AM – 12:00PM

If you purchased GAP Insurance after the 7 th June 2021 please call 0203 467 3070.

To make processing your claim easier, please make sure you have the following documents ready:

  • Your finance agreement
  • Your finance settlement figure
  • The motor insurers offer of settlement, including excess amount
  • Motor insurance certificate and schedule
  • Vehicle invoice including GAP insurance payment
  • A signed document to allow the administrator to speak to your motor insurers on your behalf


This policy is underwritten by AXA France IARD S.A. (Financial Conduct Authority registration number 203184). AXA France IARD S.A. is authorised and regulated in France by the Autorité de Contrôle Prudentiel et de Résolution and is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

The company is registered in England (AXA France IARD S.A. Branch – UK branch registration number: BR020493) with its registered address at Building 7, Chiswick Park, 566 Chiswick High Road, London, W4 5YG. The head office of the company is located at 313 Terrasses de l’Arche, 92727 Nanterre Cedex, France. The company is a Société Anonyme incorporated under the laws of France and has a share capital of Euro 214,799,030.

This policy is administered by Global Insurance Management Ltd on behalf of AXA France IARD S.A. Global Insurance Management Ltd is authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA’s register by visiting the FCA’s website at www.fsa.gov.uk/register/home.do.